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2006 Worldwide User Advocacy Survey Results Summary

(24-SEP-06)   A summary of the results of the 2006 Worldwide HP User Advocacy Survey available on the Encompas US web site.

"Overall, the worldwide user and partner community rated HP products and technology very highly, both on individual product merits as well as relative to competitive offerings. With few exceptions, users conveyed high quality ratings and strong degrees of loyalty for the HP product sets they use.

With regard to areas of potential improvement, both users and partners expressed a desire to simplify the process of doing business with HP, particularly in terms of sales and contracts/licenses. Other areas respondents cited as important to user satisfaction were current training and education, accessibility of technical support, and certification programs. "

Read the rest of the summary on the Encompas web site.

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